Refund & Cancellation Policy

This policy covers First-Class, uwu.land's only paid tier. It forms part of the Terms of Service. If you never pay for anything, none of this applies to you: the free and anonymous tiers are free forever, with nothing to cancel.

Pricing and billing

First-Class costs US$4 per month, or US$40 as a single lifetime purchase, billed through Stripe (cards, and PayPal via Stripe Checkout). Prices are in US dollars and include any VAT or sales tax that applies: the price you see is the price you pay. When we run a launch or promotional discount, checkout applies it for you, and a discounted subscription keeps that price for as long as it stays active. Monthly subscriptions renew automatically until you cancel. The lifetime purchase is a one-time payment and never renews. We do not store your card details; see the Privacy Policy for how payment data is handled.

Cancelling a subscription

This applies to monthly subscriptions; a lifetime purchase has nothing to cancel or renew. Cancel anytime from the account dashboard at app.uwu.land, which opens the Stripe Billing Portal. Cancelling there takes effect at the end of the period you have already paid for: you keep First-Class until then, and you are not charged again. Note that closing your whole account is different: it cancels the subscription at that point rather than at the period end, so cancel through the portal first if you want to use the time you have paid for.

Your statutory cancellation right (UK)

Under the Consumer Contracts Regulations 2013, UK consumers have 14 days to cancel a contract for a digital service. First-Class gives you access straight away, so by subscribing you ask us to start the service during that period. If you cancel within the 14 days, we will refund what you paid, and we may keep a proportionate amount for the part of the period you have already used. Tell us at support@uwu.land to cancel this way. Nothing here removes your statutory rights, and we will always honour them.

The lifetime purchase carries the same 14-day right, and we go further than the regulations require: cancel within the 14 days and we refund the whole payment, with no deduction for the days you used it. Your First-Class access ends when the refund goes through.

When we do refund

Beyond your statutory rights, some charges should not stand, and we refund them without a fight:

• Accidental or duplicate charges.
• Obvious billing errors.
• A charge that lands right after a renewal you did not intend, for example when you meant to cancel and the renewal beat you to it.

Email support@uwu.land within 30 days of the charge, with your account email and the Stripe receipt or invoice number. Never send your card number, security code, or any password. Refunds go back to your original payment method, usually within a few working days. This is a one-person operation, so you will be talking to the person who can actually issue the refund.

Contact

Billing questions and refund requests: support@uwu.land.